How It Works
Every step of your journey — from first access to final report and follow-up.
3 Simple Steps
Select Specialty & Create Account
- ✓Create an account using your email and a password
- ✓These credentials access the platform and your reports
- ✓Verify your identity via mobile and email OTP
- ✓Provide communication consent for case updates
Create Your Second Opinion Order
- ✓Select the relevant medical service you need
- ✓Provide information about your condition via questionnaire
- ✓Upload your medical documents and imaging scans
- ✓Complete payment securely online or by bank transfer
Get Your Second Opinion
- ✓A Bondmedic specialist reviews your complete case
- ✓Report available for download within 48 hours
- ✓Delivered via video, phone or written advisory
- ✓Follow-up consultations available if needed
The Complete 9-Stage Workflow
Patient Entry & Portal Access
The journey begins when the patient accesses the Bondmedic portal via any entry channel.
- →Access via website, mobile app, referral link or WhatsApp
- →Patient registration with email and mobile number
- →System sends dual OTP for identity verification
Case Creation & Initial Medical Information
The patient describes their condition through a structured questionnaire and the system routes to the appropriate specialty.
- →Multi-choice medical questionnaire completed
- →Symptoms, diagnosis and specialty preference submitted
- →Automatic triage routing to relevant department
- →Unique Case UID generated on consent
Medical Records Upload & Compliance
Patients upload all relevant medical documents. Explicit consent is obtained before records are shared.
- →Upload prescriptions, scans, lab reports, discharge summaries
- →Data transfer consent obtained (Second Consent)
- →Privacy Policy and Data Handling Agreement signed
Case Review & Doctor Allocation
Bondmedic's clinical coordination team reviews the case and matches the patient with the most appropriate specialist.
- →Document completeness and clinical clarity verified
- →Specialist matched by specialty, complexity and availability
- →Full doctor profile and credentials disclosed to patient
Payment
A consultation fee is generated based on case complexity and consultation type.
- →Fee calculated by case type and specialty
- →Payment completed via card, digital wallet or bank transfer
- →Consultation confirmed on payment receipt
Doctor Review & Medical Consultation
The assigned specialist reviews the case. Service consent signed before consultation. Official Medical Advice Note issued.
- →Doctor reviews case offline or interactively
- →Additional tests or clarifications may be requested
- →Service Consent signed before consultation delivery
- →Advice delivered via video, phone or written report
Case Closure & Follow-Ups
Case formally closed. Follow-ups, additional opinions and treatment facilitation available.
- →Case summary, advice and outcome recorded
- →Follow-up consultation or additional opinion available
- →Treatment facilitation and hospital connections if needed
Governance & Quality Audit
Every case is subject to internal quality review for advice quality, turnaround time and documentation compliance.
- →Case summary, advice record and audit log generated
- →Medical advice quality and TAT reviewed internally
- →Full documentation compliance verified
Special Consent Pathways
Dedicated consent processes for vulnerable patient groups to ensure full legal and ethical compliance.
- →Minor patient: guardian or parent consent required
- →Disabled individuals: accessible consent format provided
- →Specialty-specific consent modules for oncology, psychiatry etc.
Ready to Begin?
Start your second opinion case today — most reports delivered within 48 hours.
Get a Second Opinion →